Watchfinder & Co. Boutique Manager

New York • USA

Thursday, March 6, 2025

Watchfinder, a distinguished member of the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury watch industry. As part of Richemont Americas, Watchfinder prides itself on fostering an inclusive and diverse workplace, where creativity and knowledge thrive. The company values the unique contributions of its employees and is dedicated to building a community that celebrates diversity and inclusion.

1. Drive performance to consistently achieve sales targets and KPIs, maximizing business profitability.
2. Analyze performance metrics to identify business needs and develop action plans to enhance business and performance.
3. Identify new opportunities to continuously grow the business, striving for excellence and ambition.
4. Ensure perfect operations in the boutique and full compliance with Group and Brand guidelines and policies.
5. Maintain the boutique image according to the brand’s standards.
6. Build and maintain strong collaboration within the network as well as with the office team.
7. Ensure that the best client experience is always provided, fostering a strong client-centric and service mindset amongst the team.
8. Act as the perfect host, creating a warm and welcoming environment for clients.
9. Go above and beyond to offer memorable and personalized experiences, fostering a similar mindset within the boutique team.
10. Analyze client experience and satisfaction metrics to ensure constant top performance.
11. Work across client segments to define clear strategies and increase performance in conversion and retention.
12. Identify and recruit new talents, composing and retaining a high-performing team.
13. Lead by example, creating a high-performing and collaborative work environment in the boutique.
14. Conduct in-store training, coaching, and daily briefs.
15. Build individual objectives and development plans.
16. Conduct one-to-one coaching sessions to review performance and provide constructive feedback.
17. Oversee the annual review process for boutique staff, assessing team and individual performances.

1. 5-7 years of experience in retail management.
2. Strong communication and interpersonal skills.
3. Strong customer-centric mindset.
4. Business-driven and analytical.
5. Self-managing.
6. Strong team player.
7. Ability to lead, inspire, and manage.
8. Strong skills in client experience and client satisfaction.
9. Outgoing and open personality.

1. Leadership and team management.
2. Client experience enhancement.
3. Sales and performance analysis.
4. Strategic planning and execution.
5. Interpersonal communication.
6. Training and development.

5-7 years of experience in retail management, preferably within the luxury sector.

Expected salary range: $100K - $115K, bonus eligible. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to the employee assistance program. Employees are encouraged to participate in volunteer days off to support local community initiatives.

Watchfinder, under the Richemont umbrella, is committed to crafting the future by embracing diversity and inclusion. The company fosters a dynamic and collaborative work environment where creativity and innovation are encouraged. Employees are valued for their unique perspectives and are empowered to contribute to the company's success.