Vhernier Retail Manager

London • UK

Tuesday, February 24, 2026

Vhernier, a distinguished name in the luxury jewelry sector, is renowned for its avant-garde designs and exceptional craftsmanship. As part of the Richemont Group, Vhernier benefits from the conglomerate's extensive resources and global reach, allowing it to maintain its prestigious reputation while fostering innovation and creativity in the luxury market.

1. Develop and implement strategies to achieve and exceed sales targets for the Bond Street boutique and Harrods counter.
2. Monitor sales performance, analyze trends, and identify growth opportunities.
3. Ensure the team delivers exceptional customer service and builds lasting client relationships.
4. Drive the development of a strong client book and implement effective CRM strategies.
5. Recruit, train, coach, and motivate boutique staff to achieve individual and team goals.
6. Conduct regular performance reviews and provide ongoing feedback and development opportunities.
7. Foster a positive and collaborative work environment that encourages teamwork and excellence.
8. Manage employee schedules and ensure adequate staffing levels to meet customer demand.
9. Oversee all aspects of boutique operations, including inventory management, visual merchandising, and loss prevention.
10. Ensure compliance with company policies and procedures.
11. Maintain a visually appealing and well-maintained boutique environment.
12. Manage expenses within budget guidelines.
13. Cultivate and maintain strong relationships with key clients.
14. Resolve customer complaints and ensure customer satisfaction.
15. Represent the Vhernier brand with professionalism and integrity.
16. Oversee and support the planning and execution of in-store events and promotions.

1. Strong experience in luxury retail management with a proven track record of success.

1. Strong leadership and team management skills.
2. Excellent communication, interpersonal, and customer service skills.
3. In-depth knowledge of sales techniques and client relationship management.
4. Strong networking abilities to create trustworthy and valuable relationships.
5. Results-oriented and driven to achieve sales targets.
6. Customer-focused and passionate about providing exceptional service.
7. Problem-solving skills with the ability to think critically and find creative solutions.
8. Passionate about the Vhernier brand and its values.

Substantial experience in luxury retail management, demonstrating a successful history of achieving sales targets and managing high-performing teams.

Vhernier offers a dynamic work environment that values diversity, creativity, and personal growth. Employees are encouraged to develop their skills and are provided with opportunities to advance within the company.

Vhernier, as part of the Richemont Group, prides itself on a culture that values diversity, creativity, and the unique talents of its employees. The company fosters an environment of freedom, collegiality, loyalty, and solidarity, encouraging empathy, curiosity, courage, humility, and integrity. Vhernier is committed to making a positive impact on the world.