Vhernier Client Advisor

Vhernier, a distinguished name in the realm of high jewelry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont group, a global leader in luxury goods, Vhernier offers an unparalleled work environment that fosters creativity and excellence. Employees are part of a prestigious network that values tradition, innovation, and the highest standards of luxury.

1. Achieve or exceed monthly sales targets as directed by management.
2. Collaborate with the Boutique Manager on special client requests.
3. Deliver exceptional customer service and create a welcoming boutique environment.
4. Provide after-sales support in alignment with Maison values.
5. Handle e-commerce and phone inquiries, scheduling appointments and managing correspondence.
6. Maintain extensive knowledge of industry news and competitive brands.
7. Demonstrate expertise in high jewelry, including unique pieces and selling ceremonies.
8. Cultivate and nurture client relationships through expert clientelling.
9. Collaborate with management and corporate teams on CRM initiatives.
10. Accurately capture and manage client data, ensuring effective follow-up.
11. Resolve client issues and escalated matters appropriately.
12. Support in-store and off-site events, fostering community relationships and brand awareness.
13. Comply with all Maison policies and procedures.
14. Assist with daily boutique setup, breakdown, and maintenance issues.
15. Participate in inventory and cycle counts, preparing for successful audits.
16. Manage operational requests from corporate and headquarters.
17. Maintain visual integrity and brand standards in boutique displays.
18. Perform special projects as assigned by boutique management.

1. High school diploma; college degree preferred.
2. Experience in luxury retail or hospitality preferred.
3. Strong understanding of luxury client experience and customer service.
4. Proficiency in Excel, Word, and PowerPoint.
5. Excellent written, verbal, and interpersonal communication skills.
6. Experience with logistics and operations.
7. Self-starter with a team-player approach.
8. Flexibility to work evenings, weekends, and holidays.
9. Ability to stand for extended periods.

1. Sales and client relationship management
2. Luxury customer service
3. Product and industry knowledge
4. Communication and interpersonal skills
5. Operational and logistical proficiency
6. Team collaboration
7. Flexibility and adaptability

Previous experience in luxury retail or hospitality is preferred.

High school diploma required; college degree preferred.

Hourly rate: $28 to $32, negotiable based on skills and experience.

Comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Vhernier, under the Richemont umbrella, cultivates a culture of excellence, innovation, and creativity. Employees are encouraged to craft the future while maintaining a balance between professional and personal life. The company values its associates' well-being and fosters an environment where tradition meets modernity, ensuring a dynamic and fulfilling workplace.