Van Cleef & Arpels Training Assistant Manager
Van Cleef & Arpels, a distinguished name in the luxury jewelry sector, is part of the Richemont Group, a global leader in luxury goods. The Maison is renowned for its exquisite craftsmanship and timeless designs. As an employer, Van Cleef & Arpels is committed to fostering an environment where career development is paramount, offering employees the opportunity to immerse themselves in a world of elegance and creativity.
- Conduct key training sessions focusing on soft skills such as service, clienteling, and selling techniques, while adapting to local needs.
- Develop and enhance training content to improve team experience and knowledge.
- Monitor staff progress and identify key development areas and training needs.
- Support staff in achieving KPIs through progress monitoring and motivation.
- Conduct one-on-one performance reviews with Sales Associates.
- Follow up on staff practice in boutiques, focusing on selling and soft skills.
- Design follow-up courses and coaching materials, including role-play activities and case studies.
- Review and suggest enhancements to existing training programs to improve engagement and retention.
- Promote and market e-learning and various training programs.
- Maintain and report on key learning paths and translate and proofread new e-learning programs.
- Extensive experience as a Trainer, Field Coach, or in a similar role within the luxury hospitality industry.
- Familiarity with traditional and modern training methods.
- Excellent interpersonal skills
- Reliability and independence
- Positive attitude
- Presentable appearance
- Team player
- Fluency in English (verbal and written)
Extensive experience in training or coaching roles within the luxury hospitality industry.
Van Cleef & Arpels offers comprehensive training on the Maison's history, craftsmanship, and creations, supporting employee career development.
Van Cleef & Arpels fosters a culture of elegance and creativity, placing a strong emphasis on employee growth and development. The Maison values teamwork, innovation, and excellence, providing a supportive environment for career advancement.


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