Van Cleef & Arpels Senior Manager of Retail Training

New York • USA

Tuesday, April 8, 2025

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry industry. As an employer, the brand is committed to nurturing talent and fostering a culture of innovation and excellence. Employees are valued as the cornerstone of the brand's success, and career development is a central focus within the organization.

1. Curate and evolve training content that reflects the Maison’s values while aligning with business priorities, boutique performance, and client experience goals.
2. Act as a liaison with the Regional Trainer team to identify needs and transform them into dynamic and impactful training solutions.
3. Collaborate with HQ and cross-functional partners to ensure the training content remains fresh, aligned, and innovative.
4. Facilitate core client experience programs, including signature selling ceremonies and specialized training focused on timepieces, High Jewelry, and client connection.
5. Lead Train-the-Trainer workshops to empower regional trainers in delivering engaging and memorable experiences.
6. Support Regional Trainers with content briefings, co-facilitation, and resources that enhance their skills.
7. Oversee the evolution of onboarding guidelines to ensure seamless integration of new team members into the Van Cleef & Arpels world.
8. Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.
9. Partner with HQ on key training projects and activations, ensuring alignment with Maison goals.
10. Develop post-training recaps, toolkits, and action plans to ensure continuous learning and improvement in boutiques.
11. Manage engagement with BLOOMwithVCA, the Maison’s learning app, to support ongoing development.
12. Measure training effectiveness using DISC, EQ-i, and other tools to assess training impact.

1. Bachelor’s degree; a master’s degree or specialization in Education, Organizational Development, or a related field is a plus.
2. At least 5 years of experience in luxury retail, training, or learning & development.

1. Expertise in instructional design and advanced facilitation.
2. Exceptional verbal and written communication skills.
3. Ability to engage and connect with audiences at all levels.
4. Collaborative spirit and ability to thrive in a fast-paced, dynamic environment.
5. Proficiency in Microsoft Office Suite.
6. Experience with digital learning tools and LMS platforms.

A minimum of 5 years in luxury retail, training, or learning & development, with a focus on instructional design and facilitation.

Bachelor’s degree required; master’s degree preferred.

Expected salary range: $130,000 - $140,000 annually. Eligible for a yearly bonus.

Richemont offers a generous compensation and benefits package for eligible employees.

Van Cleef & Arpels fosters a workplace culture that emphasizes career development, innovation, and a commitment to excellence. Employees are immersed in the brand's enchanting world, with comprehensive training on its history, craftsmanship, and creations.