Van Cleef & Arpels Sales Manager

London • UK

Friday, January 17, 2025

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As an employer, the Maison is committed to fostering an environment where creativity, innovation, and excellence thrive. Employees are encouraged to develop their careers within a supportive and enriching atmosphere, where the heritage and savoir-faire of Van Cleef & Arpels are celebrated and shared.

1. Develop the business and client portfolio of the boutique, focusing on increasing turnover by nurturing existing clients and acquiring new ones.
2. Implement programs and action plans to generate business, ensuring alignment with the Maison’s image and strategic objectives.
3. Elaborate, implement, and monitor the boutique’s growth strategy in coordination with market and HQ objectives.
4. Support daily retail operations in collaboration with the Boutique management team.
5. Work cross-functionally to ensure the implementation of team development action plans, contributing to training and sharing best practices.
6. Expand and cultivate a personal client portfolio, devising strategies to enhance client loyalty and engagement.
7. Identify opportunities to recruit new high-jewelry clients and implement targeted action plans.
8. Initiate partnerships and participate in events to recruit new clients and enhance performance with existing clients.
9. Collaborate with the CRM Manager to consolidate client lists for regional and international events.
10. Prepare and mentor sales associates for client events, including invitation management and strategy reviews.
11. Uphold Van Cleef & Arpels’ image by maintaining professional standards and ensuring the Maison’s standards are observed.
12. Act as a brand ambassador, providing guidance and support to the team and sharing best practices.
13. Collaborate with regional and marketing teams to identify stock opportunities and support performance.
14. Manage the team to ensure smooth store operations and achievement of objectives.
15. Establish a positive work atmosphere by setting performance and client development objectives.
16. Foster a strong feedback culture to develop team members.
17. Ensure the use of sales support, clienteling tools, and learning resources.

1. Proven leadership experience in luxury retail.
2. Solid customer service skills.
3. Strong analytical skills to assess business needs and leverage commercial opportunities.
4. Ability to work confidently in a fast-paced and dynamic retail environment.

1. Leadership and team management.
2. Client relationship management and development.
3. Strategic planning and execution.
4. Strong communication and interpersonal skills.
5. Flexibility and adaptability in a dynamic environment.

Previous leadership experience in the luxury retail industry is required.

Van Cleef & Arpels offers a career development-focused environment with comprehensive training on the brand's history, craftsmanship, and creations.

Van Cleef & Arpels fosters a culture of elegance, creativity, and excellence. The Maison values career development and provides a supportive environment where employees can thrive and contribute to the brand's legacy. The workplace atmosphere is dynamic and collaborative, encouraging innovation and the sharing of expertise.