Van Cleef & Arpels Sales Associate

Vienna • Austria

Wednesday, February 12, 2025

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry and timepieces, is part of the prestigious Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Van Cleef & Arpels offers a unique working environment where creativity and innovation are at the forefront. As an employer, the brand is committed to fostering a diverse and inclusive workplace, valuing the unique perspectives and contributions of each team member.

1. Provide expert consultation to an exclusive clientele, ensuring a high level of customer satisfaction.
2. Actively acquire new clients while maintaining and nurturing existing customer relationships.
3. Manage customer traffic and warmly welcome clients to the boutique.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement a New Retail strategy, incorporating E-Commerce, Distant Sales, Virtual Sales Ceremonies, and more.
6. Offer personalized service to VIP clients and cultivate local business relationships.
7. Perform various administrative tasks, including customer database management and inventory preparation.
8. Engage in networking activities, such as attending local events and digital sales functions.

1. Completed education in a customer and service-oriented luxury goods environment, such as jewelry retail or high-end hospitality.

1. Proven experience in luxury sales, preferably in the jewelry and/or watch sector.
2. Excellent understanding of New Retail, including digital sales and networking.
3. Curiosity and a unique interest in innovative sales approaches.
4. Outstanding communication skills and a positive demeanor.
5. Fluency in German and English; additional languages are advantageous.
6. Flexible, resilient team player with a confident and appropriate presence.
7. Precise and accurate work style.
8. Proficiency in SAP or similar inventory management software.
9. Familiarity with digital tools like customer apps and Click and Collect systems.

Experience in luxury goods sales, particularly in jewelry and watches, is preferred.

Completed education in a relevant field.

An attractive salary exceeding the collective agreement minimum of 1,848 EUR/month, with potential for overpayment based on qualifications and experience, plus variable components.

Comprehensive benefits package including corporate pension plan, travel allowance, and complimentary beverages.

Van Cleef & Arpels is dedicated to creating a dynamic and diverse team environment, where diversity is highly valued and seen as a strength. The company is committed to gender neutrality and inclusivity, ensuring all employees feel respected and valued.