Van Cleef & Arpels Sales Associate

Van Cleef & Arpels is an esteemed maison of high jewellery, watches and luxury objects, recognized for exceptional craftsmanship, poetic design and discreet service. The brand operates within the Richemont Group and maintains boutiques worldwide, combining artisanal savoir‑faire with a refined retail experience.

1. Deliver exemplary, confidential client service and cultivate long‑term relationships with private and prospective clientele through proactive clienteling and personalized consultations.
2. Achieve and exceed boutique sales targets through needs analysis, product storytelling and expert closing techniques.
3. Present and explain the maison’s high jewellery, watches and ready‑to‑wear collections with authoritative product knowledge and attention to provenance and craftsmanship.
4. Manage client records and follow up on prospects and after‑sales care, ensuring accuracy in the CRM and adherence to privacy standards.
5. Support boutique operations including merchandising, display maintenance to brand standards, inventory control, POS transactions and loss‑prevention procedures.
6. Represent the brand at in‑store events, private appointments and trunk shows, collaborating with the boutique team and corporate specialists as required.

1. Polished, professional presentation with excellent interpersonal and communication skills.
2. Demonstrable experience in luxury retail or high‑end client service, preferably within jewellery, watchmaking or fashion.
3. Strong commercial acumen with a proven ability to meet sales objectives and manage a book of clients.
4. Organized, discreet and able to handle confidential client information with integrity.
5. Flexibility to work evenings, weekends and during special events as required by boutique operations.

1. Clienteling and relationship management
2. High jewellery and watch product knowledge
3. Sales closing and negotiation
4. Visual merchandising and luxury presentation
5. POS operation, cash handling and basic retail math
6. CRM usage and client database management
7. Event hosting and private appointment coordination

Minimum of 2+ years of client‑facing experience in luxury retail or an equivalent role servicing high‑net‑worth clientele, with a verifiable track record of achieving sales targets.

High school diploma or equivalent; vocational training or tertiary studies in retail, hospitality, fashion or a related discipline preferred.

The maison fosters a culture rooted in craftsmanship, discretion and refined client service. Employees operate within an elegant, collaborative environment where attention to detail and respect for heritage are central to daily work. Staff are expected to embody the brand’s aesthetic sensibility and commitment to luxury hospitality.