Van Cleef & Arpels Sales Associate

Van Cleef & Arpels is a heritage French haute joaillerie and watchmaking house renowned for its artisanal craftsmanship, poetic design language and discreet luxury. As part of the Richemont Group, the brand operates a global network of flagship boutiques and emphasizes elevated client service, meticulous attention to product detail and a cultured retail experience.

1. Provide exemplary, high-touch client service to a discerning international clientele, cultivating long-term relationships and a bespoke client book.
2. Drive boutique sales and individual KPIs through consultative selling, product storytelling and appropriate upselling techniques.
3. Manage client appointments, follow-up communications and after-sales care with professionalism and confidentiality.
4. Maintain boutique standards of visual merchandising, presentation and product rotation to reflect the brand’s aesthetic.
5. Accurately process transactions, manage refunds/exchanges and reconcile till activity in accordance with company policies.
6. Support inventory control and stock management, including receiving, tagging and secure storage of high-value items.
7. Adhere strictly to loss-prevention, compliance and internal control procedures appropriate to high-value luxury retail.

1. Proven ability to deliver discreet, polished client service with impeccable professional presentation.
2. Strong interpersonal and communication skills, including fluency in spoken English; additional languages advantageous.
3. Demonstrable sales orientation with aptitude for consultative selling and relationship development.
4. Authorization to work in the United States.
5. Flexibility to work retail hours, including evenings, weekends and public holidays as required.

1. Clienteling and relationship management
2. Consultative selling and closing techniques
3. Visual merchandising and product presentation
4. POS operation and cash handling procedures
5. Inventory control and stock reconciliation
6. Confidentiality and discretion in handling high-value clientele

1–3 years of retail sales experience, preferably within luxury goods, jewellery, watches or high-end fashion; prior experience in a flagship or high-jewellery boutique is strongly preferred.

High school diploma or equivalent; vocational training or degree in retail, luxury brand management, fashion or hospitality is advantageous.

The brand culture emphasizes artisanal excellence, refinement and a client-centric ethos. Employees are expected to uphold rigorous standards of presentation and discretion while collaborating within a team of specialists committed to craftsmanship and timeless elegance.