Van Cleef & Arpels Sales Associate

Van Cleef & Arpels is a storied maison of high jewellery and watchmaking renowned for artisanal craftsmanship and poetic design. As part of the Richemont group, the brand operates boutiques worldwide that combine heritage savoir‑faire with a refined luxury retail experience.

1. Deliver discreet, anticipatory high‑touch service to a discerning clientele; build and maintain long‑term client relationships through proactive clienteling.
2. Achieve and exceed individual and boutique sales targets while adhering to brand standards for client approach and conversion.
3. Demonstrate authoritative product knowledge across jewellery and watch collections to guide clients through curated selections and personalized proposals.
4. Maintain boutique presentation and visual merchandising to uphold Van Cleef & Arpels’ aesthetic and storytelling standards.
5. Process sales transactions, manage after‑sales follow‑up, and ensure secure handling and tracking of luxury inventory.
6. Collaborate with boutique colleagues and central teams on client events, private appointments, and client data updates in CRM systems.

1. Proven ability to provide refined service appropriate to luxury jewellery clientele; strong clienteling and interpersonal skills.
2. Polished, professional presentation and impeccable personal grooming standards.
3. Attention to detail, discretion, and the ability to handle high‑value goods securely and responsibly.
4. Comfort with sales targets and a results‑oriented approach.
5. Flexible availability to cover boutique hours, including evenings and weekends.

1. Clienteling
2. Luxury retail sales
3. Visual merchandising
4. Inventory control and stock management
5. Point of Sale (POS) transaction processing
6. Customer Relationship Management (CRM)
7. Cash handling and sales reporting

Typically 1–3 years of direct luxury retail or jewellery sales experience; prior boutique experience preferred, with a demonstrated record of building repeat client relationships and meeting sales targets.

High school diploma or equivalent; vocational training in retail, luxury goods, or a related field is advantageous.

Van Cleef & Arpels cultivates a workplace defined by artisanal excellence, attention to detail and a client‑centric ethos. Boutique teams operate in a collaborative, discreet environment that values craftsmanship, continuous learning and elevated service standards.