Van Cleef & Arpels Sales Associate

Van Cleef & Arpels is a Parisian high-jewellery maison renowned for exceptional craftsmanship and poetic design. As part of the Richemont group, the brand operates discreet, client-focused boutiques worldwide and emphasizes product mastery, refined client service and ongoing professional development for sales teams.

1. Deliver exemplary, personalized service to high-net-worth and discerning clients, building long-term relationships through thoughtful clienteling and follow-up.
2. Achieve and exceed individual and boutique sales targets while contributing to team KPIs and conversion metrics.
3. Demonstrate exhaustive product knowledge of high jewellery, watches and maison heritage to advise clients and facilitate informed purchases.
4. Manage daily boutique operations including visual merchandising, stock replenishment, inventory control and secure handling of high-value items.
5. Process sales transactions accurately and compliantly, including luxury POS handling, gift-wrapping and after-sales procedures.
6. Coordinate private appointments, trunk shows and client events in collaboration with the store manager and regional teams.
7. Maintain strict adherence to brand security, loss-prevention and client confidentiality procedures.
8. Support onboarding and training of junior colleagues, sharing product knowledge and clienteling best practices.

1. Proven customer-facing experience, preferably 1–3 years in luxury retail, jewellery or watches.
2. Strong commercial orientation with a demonstrable track record of meeting or exceeding sales targets.
3. Impeccable personal presentation and professional demeanour aligned with luxury brand standards.
4. Excellent interpersonal and communication skills; ability to build trust with high-value clients.
5. Availability to work boutique hours including weekends, evenings and peak retail periods.
6. Legal authorization to work in Japan.

1. Clienteling and relationship management
2. Visual merchandising and luxury presentation
3. Transaction processing and cash handling
4. Inventory control and stock reconciliation
5. Appointment management and event support
6. High-level product knowledge (fine jewellery & watches)
7. Sales negotiation and closing techniques
8. Discretion and confidentiality in handling high-value clientele

1–3 years of direct sales experience in luxury retail, jewellery or comparable high-value product environments, with evidence of meeting sales targets and managing discerning clients.

High school diploma or equivalent; vocational training or tertiary study in retail, hospitality or a related field is advantageous.

The maison cultivates a culture of craftsmanship, refinement and respect for heritage; colleagues are expected to uphold meticulous standards in presentation and client care. Employees operate in intimate boutique settings with a strong emphasis on product mastery, mentorship and discreet, client-centric service.