Van Cleef & Arpels Sales Associate

Hamburg • Germany

Friday, March 14, 2025

Van Cleef & Arpels, a distinguished Maison of Haute Joaillerie, is renowned for its rich heritage and exceptional craftsmanship. As part of the Richemont Group, the brand offers an inspiring and creative work environment that fosters the development of talent. The company is committed to diversity and inclusion, believing that varied backgrounds and perspectives enhance creativity and drive excellence.

1. Provide expert consultation to an exclusive clientele.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and welcome clients.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement New Retail strategies, including e-commerce, distant sales, and virtual sales ceremonies.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform administrative tasks such as maintaining the customer database and inventory preparation.
8. Engage in networking by attending local events and digital sales functions.

1. Completed training in a customer and service-oriented luxury goods environment, such as jewelry retail or high-end hospitality.
2. Experience in luxury sales, preferably in the jewelry and/or watch sector.
3. Excellent knowledge of New Retail, including digital sales and networking.

1. Outstanding communication skills and a positive demeanor.
2. Fluency in German and English; additional languages are desirable.
3. Flexibility, resilience, and a team-oriented mindset.
4. Meticulous and precise work ethic.
5. Proficiency in SAP or similar inventory management software.
6. Familiarity with digital tools such as customer apps and click-and-collect systems.

Experience in luxury sales, ideally within the jewelry and watch industry, is preferred.

Completed training in a relevant field.

Van Cleef & Arpels offers a dynamic work environment with opportunities for career growth and development within a prestigious luxury brand.

Van Cleef & Arpels prides itself on a culture of excellence, creativity, and inclusivity. The brand values diverse backgrounds and perspectives, fostering an environment where innovation thrives.