Van Cleef & Arpels Sales Associate

Frankfurt • Germany

Wednesday, January 22, 2025

Van Cleef & Arpels, a distinguished Maison of Haute Joaillerie, is renowned for its rich heritage and exceptional craftsmanship. As part of the Richemont Group, the brand offers an inspiring and creative work environment where talents are nurtured and excellence is pursued. The company is committed to diversity and inclusion, believing that a variety of backgrounds and perspectives enrich creativity and drive success.

1. Provide expert consultation to an exclusive clientele, ensuring a superior level of service.
2. Actively acquire new clients while maintaining and nurturing existing customer relationships.
3. Manage customer traffic and warmly greet clients upon arrival.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement New Retail strategies, including e-commerce, distant sales, and virtual sales ceremonies.
6. Offer personalized service to VIP clients and cultivate local business relationships.
7. Perform administrative tasks such as maintaining the customer database and preparing for inventory.
8. Engage in networking activities, including attending local events and digital sales functions.

1. Completed training in a customer and service-oriented luxury goods environment, such as jewelry retail, high-end hospitality, or call centers.
2. Experience in luxury sales, preferably in the jewelry and/or watch industry.
3. Excellent knowledge of New Retail, including digital sales and networking.

1. Curiosity and a unique interest in innovative sales approaches.
2. Outstanding communication skills and a positive demeanor.
3. Proficiency in German and English; additional languages are desirable.
4. Flexibility and resilience as a team player with a confident and appropriate presence.
5. Meticulous and precise work style.
6. Familiarity with SAP or similar inventory management systems.
7. Competence in using digital tools like customer apps and click-and-collect systems.

Experience in luxury sales, ideally within the jewelry or watch sector, is preferred.

Completed training in a relevant field.

The role offers a dynamic and creative work environment within a prestigious luxury brand, with opportunities for professional growth and development.

Van Cleef & Arpels fosters a culture of creativity, excellence, and inclusivity. The brand values diverse backgrounds and perspectives, which contribute to its innovative spirit and commitment to outstanding craftsmanship.