Van Cleef & Arpels Sales Associate

Van Cleef & Arpels is an international haute-joaillerie house renowned for artisanal craftsmanship, poetic design and exceptional service. The maison operates boutiques worldwide and is part of the Richemont group, offering a privileged environment for professionals who specialise in luxury client experiences and fine jewellery.

1. Deliver exemplary, personalised service to an affluent and international clientele, cultivating long-term relationships and repeat business.
2. Achieve and exceed individual and boutique sales targets through consultative selling, appointment management and active clienteling.
3. Demonstrate authoritative product knowledge across high jewellery, couture timepieces and accessories; present pieces with narrative and provenance.
4. Manage the customer journey from discovery to after‑sales care, including fittings, servicing referrals and client follow-up.
5. Maintain boutique standards for visual merchandising, product presentation and inventory integrity; assist with stock control and receiving.
6. Operate point-of-sale procedures, process transactions and maintain accurate client and sales records in the CRM.
7. Support boutique events, trunk shows and private viewings; collaborate with the team on local marketing initiatives.

1. Proven client-facing experience in luxury retail, ideally in fine jewellery, watches or high-end fashion.
2. Exceptional interpersonal and communication skills with a polished, service-first demeanour.
3. Strong commercial acumen with a track record of meeting or exceeding sales targets.
4. Flexibility to work retail hours, including weekends, evenings and public holidays.
5. Legal authorization to work in the United States.

1. Clienteling and relationship management
2. Consultative selling and closing techniques
3. Visual merchandising and product presentation
4. Inventory handling and stock control
5. CRM usage and client database maintenance
6. Point-of-sale transactions and cash handling
7. Fluent product storytelling for high jewellery

2+ years of progressive, client-facing experience in luxury retail or fine jewellery sales is preferred, with demonstrable success in building client portfolios and achieving sales targets.

High school diploma or equivalent; post-secondary studies in retail, luxury brand management or a related discipline preferred but not required.

Van Cleef & Arpels cultivates a culture of refined craftsmanship, discretion and client-centric service. Teams operate in a collaborative, detail-oriented environment where aesthetic sensitivity and respect for heritage are balanced with commercial rigor.