Van Cleef & Arpels Retail Operations and Client Service Executive

Sydney • Australia

Thursday, May 8, 2025

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the world of high jewelry. As an employer, the Maison is committed to fostering a nurturing environment where career development is paramount, offering employees the opportunity to thrive in a setting that values history, creativity, and innovation.

1. Support boutique administrative tasks and identify areas for improvement.
2. Collaborate with the Retail Operations Manager on the deployment and refinement of new and existing projects.
3. Monitor and communicate boutique budgets effectively.
4. Educate, promote, and analyze inventory within the boutique.
5. Support the rollout of new Client Service projects across the network.
6. Manage client cases and share best practices in Client Services.
7. Collaborate with regional and headquarters partners to analyze traffic counting results and provide feedback.
8. Report on trends across all boutiques and the market.

1. Proven experience in retail operations and client service.

1. Strong communication and collaboration skills.
2. Detail-oriented with a high standard of after-sale service.
3. Proficiency in English; knowledge of other Asian languages is advantageous.
4. Problem-solving abilities.

Demonstrated experience in retail operations and client service within the luxury sector.

Upon joining, employees will receive comprehensive training on the brand's history, craftsmanship, and creations. Career development is a key focus, with opportunities for growth within the Maison.

Van Cleef & Arpels offers an enchanting workplace culture that emphasizes employee development and engagement. The Maison is dedicated to creating a supportive environment where creativity and excellence are celebrated, and employees are encouraged to grow professionally.