Van Cleef & Arpels Project & QA Specialist

Tokyo Japan

Thursday, January 30, 2025

Van Cleef & Arpels, a distinguished name in the world of luxury jewelry, is part of the esteemed Richemont Group, a global leader in the luxury goods industry. Renowned for its exquisite craftsmanship and innovative designs, Van Cleef & Arpels offers a unique and enriching work environment where creativity and excellence are at the forefront. As an employer, the brand is committed to fostering talent and providing opportunities for professional growth within a nurturing and dynamic setting.

1. Ensure quality processes and knowledge management within the Client Relations Center (CRC) by conducting regular monitoring to verify the completion of action items crucial to client and Maison satisfaction.
2. Identify areas for improvement and propose actionable plans to enhance CRC operations.
3. Act as the primary liaison between the Client Relations Center and relevant stakeholders for project roll-outs.
4. Serve as the main point of contact for the ambassador team regarding CRC systems and processes.
5. Perform qualitative and quantitative analytics to provide performance reporting, supporting the CRC Manager in developing relevant action plans.

1. Prior experience in a client relations center or relevant field, preferably within the luxury retail sector.
2. Native proficiency in Japanese and business-level fluency in English.
3. Clear understanding of the digital path to purchase.

1. Proficiency in new systems implementation and integration, particularly with Salesforce.
2. Strong analytical skills with the ability to provide both qualitative and quantitative performance insights.
3. Excellent communication and interpersonal skills to liaise effectively with various stakeholders.

Experience in client relations or call center environments, with a preference for luxury retail experience.

Joining Van Cleef & Arpels offers the opportunity to be part of a nurturing team focused on delivering excellence and professional development within the luxury sector.

Van Cleef & Arpels prides itself on a culture of care, creativity, and uncompromising excellence. The Maison fosters an environment where innovation and tradition coexist, encouraging employees to contribute to the brand's legacy while developing their own professional paths.