Van Cleef & Arpels Production MDM Manager

Van Cleef & Arpels is an internationally recognised maison of high jewellery, watches and fragrances, celebrated for artisanal craftsmanship and poetic design. The brand is part of the Richemont group and operates within a global network of maisons that combine creative heritage with rigorous operational standards.

1. Lead day‑to‑day operations of the Master Data Management (MDM) platform supporting product and reference data for production and retail systems.
2. Ensure data quality, consistency and completeness across PIM/MDM, ERP and PLM systems through validation rules, reconciliation processes and corrective actions.
3. Manage incident resolution, batch processing, data loads and production releases; own change control and deployment coordination with IT and business stakeholders.
4. Define and monitor KPIs for data quality, processing SLAs and platform availability; prepare regular operational reports for senior stakeholders.
5. Coordinate cross‑functional teams (Merchandising, Product, Supply Chain, IT, Retail) to translate business requirements into stable production processes.
6. Supervise and coach a small team of MDM analysts/operators and manage external vendors or integrators where applicable.
7. Develop and enforce data governance policies, naming conventions, product hierarchies and attribute taxonomies specific to luxury product assortments.
8. Drive continuous improvement initiatives: automate recurring tasks, optimise data flows and implement quality controls to reduce downstream rework.

1. Proven leadership and people‑management skills; ability to influence senior stakeholders across functions.
2. Strong understanding of master data domains (product, material, supplier, catalog) and upstream/downstream system interfaces.
3. Excellent analytical aptitude with experience designing and implementing data quality controls and reconciliation procedures.
4. Solid project and change‑management capability; familiarity with release management and production support rhythms.
5. Fluent business acumen within retail, wholesale or luxury product environments; attention to detail and respect for craftsmanship constraints.
6. Preferred: ITIL foundation or equivalent experience in production support and incident/change management.

1. Master Data Management
2. Data Governance
3. Data Quality Management
4. MDM operations
5. Informatica MDM
6. Stibo STEP
7. SAP MDG
8. Akeneo
9. PIM
10. PLM
11. ERP integration
12. SQL
13. ETL
14. Power BI
15. Advanced Excel
16. Jira
17. Confluence
18. Incident Management
19. Change Control
20. Agile / Scrum

Typically 5+ years in master data, product information or PIM/MDM operations, including at least 2 years in a lead or supervisory capacity; experience in luxury goods, fashion or retail environments preferred.

Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration or equivalent; a Master's degree is advantageous.

The maison combines historic craftsmanship with contemporary operational discipline; teams value meticulousness, aesthetic sensitivity and collective pride in product excellence. The workplace emphasises cross‑disciplinary collaboration between creative, commercial and technical functions within an international luxury group.