Van Cleef & Arpels Online Retail Client Development Project Manager

Paris • France

Tuesday, June 3, 2025

Van Cleef & Arpels, a distinguished name in the world of luxury jewelry, is part of the esteemed Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Van Cleef & Arpels is celebrated for its exquisite craftsmanship and timeless elegance, offering an inspiring environment for professionals passionate about high-end jewelry and client excellence.

1. Drive the implementation and execution of client development strategies within the Online Retail team across key European markets.
2. Enhance client engagement, foster loyalty, and drive sales growth through personalized experiences and targeted initiatives.
3. Lead the Client Relations Centre (CRC) in implementing client development strategies, ensuring alignment with Maison objectives and market nuances.
4. Support CRC operations and coach Client Advisors to cultivate a client-centric culture focused on long-term relationships.
5. Collaborate with market teams in the UK, Germany, France, Switzerland, Italy, and Spain to adapt client development strategies to local market dynamics.
6. Facilitate communication and knowledge sharing between the CRC and local market teams for a cohesive approach.
7. Collaborate with marketing, communications, events, and retail teams to develop and execute integrated client development campaigns and events.
8. Partner with Regional/International teams to optimize the online client experience.
9. Implement strategies to expand the online client base, leveraging the Client Relations Centre and market teams in Europe.
10. Optimize the phone-based client experience with the Training and Quality team, ensuring exceptional service and strong relationships.
11. Use data analytics to gain insights into client behavior and prepare reports on project performance and clienteling actions.

1. Strong understanding of the online retail landscape and digital marketing channels.
2. Experience in client development, CRM, or a related field, preferably within luxury retail.
3. Proven success in implementing client development strategies.
4. Proficiency in project management, data analysis, communication, and presentation.
5. Experience with CRM systems such as Salesforce and marketing automation tools.
6. Fluency in English and at least one other European language (French, German, Italian, or Spanish preferred).

1. Client-centricity and ability to exceed client expectations.
2. Strategic thinking and ability to develop effective client development strategies.
3. Project management skills for planning and executing projects effectively.
4. Strong communication and interpersonal skills for fostering collaboration.
5. Analytical skills for data analysis and insight generation.
6. Leadership skills to inspire and motivate team performance.
7. Adaptability to changing market conditions and business priorities.
8. Results-oriented mindset focused on driving business growth.

Experience in client development, CRM, or related fields, preferably within the luxury retail sector.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Van Cleef & Arpels offers a career development-focused environment, with training on the brand's history, craftsmanship, and creations.

Van Cleef & Arpels fosters a culture of elegance, innovation, and excellence, where employee career development is prioritized. The Maison offers an enchanting work environment that values craftsmanship and creativity, encouraging employees to immerse themselves in the world of high jewelry.