Van Cleef & Arpels Manager, Online Retail CRM
Van Cleef & Arpels, a prestigious name in the world of luxury jewelry, is part of the Richemont Group, a global leader in the luxury goods industry. Renowned for its exquisite craftsmanship and timeless elegance, the Maison offers a unique work environment where creativity and innovation are at the forefront, providing employees with opportunities for career growth and development.
- Develop and implement the Online Retail CRM strategy to enhance client relationships and drive sales.
- Manage key projects impacting the online retail team's operations and client experiences.
- Collaborate cross-functionally to innovate client-centric solutions and achieve sales goals.
- Plan and oversee the Client Development budget, measuring the ROI of initiatives.
- Leverage data insights to develop client strategies and action plans.
- Map client journeys and partner with Retail Expertise to drive client engagement.
- Identify client development opportunities and collaborate with teams to create solutions.
- Work with CRC leadership to identify clients for local and international events.
- Bachelor’s degree in a relevant field.
- 5+ years of experience in CRM, client experience, or client service.
- Excellent computer and organizational skills.
- Strong interpersonal and proactive abilities.
- Exceptional project management skills.
- Ability to multitask and work independently and as part of a team.
- Flexibility to travel as needed.
A minimum of five years in CRM, client experience, or client service roles, with a proven track record of managing projects and developing client strategies.
Bachelor’s degree in a relevant field.
Expected salary range of $120,000 to $125,000 per year, with eligibility for a yearly bonus.
Richemont offers a generous compensation and benefits package for eligible employees.
Van Cleef & Arpels fosters a culture of enchantment and excellence, where employees are immersed in the Maison's rich history and craftsmanship. The company values career development and provides comprehensive training to support employee growth.


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