Van Cleef & Arpels e-Boutique Sales Associate

Van Cleef & Arpels, a distinguished name in the world of luxury jewelry and timepieces, is part of the prestigious Richemont Group. Known for its exquisite craftsmanship and timeless elegance, the Maison offers a unique working environment where innovation meets tradition. As an employer, Van Cleef & Arpels provides an enriching atmosphere that fosters professional growth and development within the luxury sector.

1. Drive sales through professional and courteous client interactions, meeting the Maison's targets.
2. Serve as a role model in executing the Maison's selling ceremony.
3. Address and resolve client-related issues efficiently.
4. Manage all inbound communications, including calls, emails, and social media messages, ensuring timely and professional engagement.
5. Develop and execute outbound clienteling actions to expand the client portfolio.
6. Process phone-initiated orders, requiring extensive data entry into CRC systems.
7. Continuously acquire new product knowledge to serve as an expert for the Maison.
8. Exhibit strong selling and negotiating skills, overcoming objections and closing sales.
9. Monitor client satisfaction KPIs and respond to client feedback from questionnaires.
10. Convey the Maison's story by knowing its products, history, and events calendar.
11. Understand and apply the Maison's e-Retail procedures, including selling, customer service, returns, exchanges, and delivery.
12. Act as a referent for High Jewelry, Jewelry, and Watchmaking expertise.
13. Foster collaboration with the Boutique network to ensure a seamless client experience.

1. Background in customer support, service, hospitality, or retail.

1. Excellent customer service understanding.
2. Strong sales skills.
3. Computer literacy and keyboarding skills of at least 50 wpm.
4. Near-native written and verbal communication skills in French; additional languages are advantageous.
5. Ability to handle difficult situations constructively.
6. Collaborative skills to enhance work processes and tools.
7. Eagerness to learn new competencies and knowledge.

Experience in customer support, service, hospitality, or retail is essential, with a focus on client management and sales skills.

Competitive salary including a 13th month, bonus, commission, and full reimbursement of travel costs.

A supportive environment for professional growth, team building, evening events, and exposure to an international network of professionals.

Van Cleef & Arpels fosters a collaborative and dynamic workplace culture, emphasizing professional development and a commitment to excellence. Employees are encouraged to engage with colleagues across various brands and departments, enhancing their skills and broadening their perspectives in a multicultural setting.