Van Cleef & Arpels e-Boutique Sales Associate

Amsterdam Netherlands

Monday, January 27, 2025

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious Maisons. As an employer, Van Cleef & Arpels offers an environment where creativity and craftsmanship are celebrated, providing employees with the opportunity to contribute to a legacy of elegance and innovation.

1. Manage all inbound communications, including calls, emails, and social media messages, ensuring a professional and engaging client experience.
2. Process phone-initiated orders with precision, utilizing CRC systems for data entry.
3. Exhibit strong selling and negotiation skills to overcome objections and close sales.
4. Drive sales to meet and exceed the Maison's targets.
5. Serve as a role model in executing the Maison's selling ceremony.
6. Develop and maintain personal client portfolios to foster loyalty and long-term relationships.
7. Continuously acquire product knowledge to serve as an expert advisor for the Maison.
8. Monitor client satisfaction KPIs and respond to feedback from client questionnaires.
9. Convey the Maison's history and product stories to clients, enhancing their experience.
10. Understand and apply the Maison's e-Retail procedures, including sales, customer service, returns, and exchanges.
11. Act as a reference for High Jewellery, Jewellery, and Watchmaking expertise.
12. Collaborate proactively with internal networks to ensure a seamless client experience.

1. Proficient in written and verbal communication in both German and English; additional European languages are advantageous.
2. Strong understanding of client services and/or luxury retail.
3. Commercially driven with a focus on sales.
4. Advanced computer literacy with keyboarding skills of at least 50 words per minute.
5. Team player with the ability to enhance work processes and embody the Maison's values.
6. Eagerness to learn new skills and knowledge.
7. Previous experience in high jewelry and a strong client profile base is a plus.

1. Exceptional communication skills in German and English.
2. Client-centric approach with a focus on delivering high-quality service.
3. Sales-oriented with a commercial mindset.
4. Proficient in computer use and data entry.
5. Ability to work collaboratively within a team.
6. Adaptability and multitasking abilities.

Experience in client support, services, hospitality, and/or luxury retail is required. Previous high jewelry experience is advantageous.

Competitive salary including a 13th month, bonus, commission, and full reimbursement of travel costs.

The position offers a supportive environment for professional growth, opportunities to expand market and product knowledge, and the chance to work in an international setting. Employees may also attend group gatherings and events.

Van Cleef & Arpels fosters a culture of elegance and innovation, where employees are encouraged to contribute to the Maison's legacy of craftsmanship. The workplace is international and collaborative, offering opportunities for personal and professional development.