Van Cleef & Arpels Customer Service Specialist

New York • USA

Tuesday, August 19, 2025

Van Cleef & Arpels, a distinguished brand within the Richemont Group, is renowned for its exquisite craftsmanship in the luxury jewelry and watch sectors. As an employer, the Maison is committed to fostering career development and providing an enchanting work environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Manage product registration for repairs and maintenance.
2. Obtain updates from service facilities and factories, assisting sales associates with client communications.
3. Ensure accuracy of After Sales Service statistical information and inventory results.
4. Consult with management or sales team members on After Sales issues.
5. Support sales associates and back-office team as needed.
6. Assist in maintaining the store's appearance.

1. Bachelor’s degree preferred.
2. Minimum of 2 years of experience in Sales Administration or Customer Service.

1. Proficiency with Microsoft Office and SAP.
2. Strong ability to assist clients and sales team in a fast-paced luxury environment.

At least 2 years in a Sales Administration or Customer Service role, preferably within the luxury watches or jewelry industry.

Bachelor’s degree preferred.

Salary will be negotiated based on skills and prior work experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days off.

Van Cleef & Arpels is dedicated to nurturing a workplace culture that values employee development and well-being. The Maison provides immersive training in its history, craftsmanship, and creations, ensuring that employees are well-equipped to contribute to its esteemed legacy. The company supports work-life balance and community engagement, fostering an environment where employees can flourish both professionally and personally.