Van Cleef & Arpels Customer Service Advisor

Paris • France

Friday, May 9, 2025

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry and timepieces, is part of the Richemont Group, a global leader in the luxury goods industry. The brand is renowned for its exquisite craftsmanship and timeless elegance, offering a sophisticated work environment for those passionate about luxury and excellence.

1. Serve as an ambassador for Van Cleef & Arpels at the Place Vendôme flagship, delivering impeccable customer service in line with the brand's standards.
2. Manage customer interactions through various channels including email, phone, and in-person consultations, guiding them towards potential sales.
3. Coordinate after-sales services such as cleaning and repairs, ensuring seamless communication and service delivery.
4. Monitor and maintain customer service performance indicators, striving to meet and exceed targets such as the Customer Experience Barometer and service gratuity rates.
5. Participate actively in the boutique's daily operations and team meetings, contributing to a cohesive and dynamic work environment.
6. Adhere to safety protocols and after-sales service policies, ensuring compliance with company standards.
7. Implement CRM initiatives to identify high-potential clients for exclusive events and personalized experiences.

1. Strong knowledge of jewelry and watchmaking.
2. 3 to 6 years of experience in luxury retail.
3. Excellent written, analytical, and organizational skills.

1. Customer-oriented with strong empathy and service acumen.
2. Effective communication skills and ability to multitask.
3. Team player with a collaborative spirit.

3 to 6 years of experience in luxury retail, specifically in jewelry and watchmaking.

Comprehensive integration program including training on the brand's history, craftsmanship, and creations, along with daily support.

Van Cleef & Arpels fosters a culture of excellence and collaboration, where employee development is a key focus. The brand offers a supportive environment that encourages growth and learning, ensuring a fulfilling career path within the luxury sector.