Van Cleef & Arpels Clienteling Project Manager

Paris • France

Monday, March 31, 2025

Van Cleef & Arpels, a prestigious name in the realm of luxury jewelry, is part of the esteemed Richemont Group. Known for its timeless elegance and innovative designs, the brand offers a unique work environment where creativity and excellence are at the forefront. As an employer, Van Cleef & Arpels is committed to fostering the professional growth of its employees, providing a platform for career development within the luxury sector.

1. Oversee the governance and continuous improvement of clienteling applications in collaboration with the Digital Services team.
2. Enrich the backlog and draft functional specifications.
3. Define a business roadmap and coordinate requests for application enhancements.
4. Conduct and coordinate user testing with end users.
5. Ensure optimal adoption and usage of clienteling tools across regions.
6. Respond promptly to application bugs or issues.
7. Draft user guides, tutorials, notifications, and regular support materials.
8. Deploy and continuously improve the clienteling dashboard.
9. Gather requirements, implement, and monitor the adoption of tracking tools.
10. Establish integrated KPI tracking within the clienteling application.

1. Proven experience in managing long-term digital projects.
2. Proficiency in Salesforce Service Cloud.

1. Strong interest in clienteling and CRM topics.
2. Excellent communication skills.
3. Team-oriented mindset.
4. Curiosity and problem-solving orientation.
5. Fluency in English is mandatory.

A minimum of initial experience in digital project management is required.

The role offers comprehensive integration with training on the brand's history, craftsmanship, and creations, alongside daily support for professional development.

Van Cleef & Arpels is dedicated to the development of its employees, placing a strong emphasis on career growth and continuous learning. The brand values teamwork, innovation, and excellence, creating a collaborative and inspiring workplace culture.