Van Cleef & Arpels Client Services Center Ambassador

Seoul • South Korea

Friday, May 9, 2025

Van Cleef & Arpels, a prestigious brand within the luxury conglomerate Richemont, is renowned for its exquisite craftsmanship and timeless elegance. As an employer, the Maison offers a unique opportunity to be part of a legacy of innovation and artistry, providing a dynamic and enriching environment for its employees.

1. Drive sales through professional and courteous client interactions.
2. Cultivate new and existing client relationships through exceptional service, developing and executing a clienteling plan.
3. Develop loyalty of existing clients through clienteling actions and follow-up throughout their journey with the Maison.
4. Assist with special projects, such as testing and initiatives supporting the boutique network.
5. Consistently and accurately capture client data for relationship building.
6. Display strong selling and negotiating skills to overcome objections and close sales.
7. Handle and solve client inquiries through effective communication and selling techniques.
8. Provide written responses to customer inquiries via email, chat, and social media.
9. Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario.
10. Follow-up on client satisfaction KPIs and handle feedback appropriately.
11. Stay informed about the Maison’s products, history, and internal processes to confidently advise customers.
12. Ensure consistency across different channels to guarantee a seamless client journey.
13. Provide customer service excellence and advise on product care and maintenance.
14. Communicate all relevant information proactively, including lead times and brand policies.
15. Direct clients to boutiques for services not available through the Client Relations Center.

1. Minimum 1-3 years of experience in a contact center, customer service, retail, or eCommerce environment.
2. Bachelor’s degree preferred, especially in Fashion, Retail, or a related field.

1. Customer service excellence drive and skills.
2. Comfort with virtual client interactions and sales.
3. Ability to quickly absorb extensive information and adapt to various situations.
4. Confidence and technical agility to learn and use multiple applications and systems.
5. Experience using Salesforce, CRM, SAP, or other comparable email and chat management tools.
6. Proficiency in English is a plus.

Minimum 1-3 years of experience in a contact center, customer service, retail, or eCommerce environment.

Bachelor’s degree preferred but not required, especially in Fashion, Retail, or a related field.

Employees enjoy comprehensive benefits, including opportunities for professional growth within a globally recognized luxury brand.

Van Cleef & Arpels fosters a culture of excellence and creativity, encouraging its employees to embody the brand's values of elegance and innovation. The work environment is collaborative and supportive, offering opportunities for personal and professional development.