Van Cleef & Arpels Client Services Associate

New York City • USA

Friday, August 1, 2025

Van Cleef & Arpels, a prestigious name in the luxury jewelry industry, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Van Cleef & Arpels offers a unique work environment where creativity and innovation are at the forefront. As an employer, the brand is dedicated to fostering career development and providing employees with the tools and training necessary to excel in the luxury sector.

1. Deliver an exceptional client experience by supporting Sales Associates and ensuring smooth boutique operations.
2. Handle daily replenishment of selling floor supplies, including shopping bags and wrapping paper.
3. Participate in the setup and breakdown of the boutique during opening and closing.
4. Manage morning jewelry setup and evening jewelry pulling, along with backstock maintenance.
5. Accurately backfill POS stations and desks.
6. Maintain strong partnerships with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
7. Greet clients and assist with Reception duties.
8. Adhere to all protocols defined by Management and Corporate regarding the client experience.
9. Uphold Van Cleef & Arpels' image by maintaining a professional demeanor and following the Service Charter.

1. Bachelor’s degree or equivalent.

1. Strong organizational skills and multitasking ability.
2. Proficiency in computer skills.
3. Excellent communication and verbal abilities.
4. Familiarity with SAP software is a plus.
5. Fluency in multiple languages is beneficial.

At least two years of experience in a fast-paced luxury environment is preferred.

Bachelor’s degree or equivalent.

Salary will be negotiated based on skills and prior work experience. Expected salary range is $25-$27 per hour.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Van Cleef & Arpels is committed to creating an enchanting work environment that emphasizes employee development and career growth. The brand values creativity, innovation, and excellence, offering extensive training on its history and creations to immerse employees in its world of luxury and craftsmanship.