Van Cleef & Arpels Client Service Executive

Paris • France

Thursday, March 20, 2025

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the realm of high jewelry. As an employer, the Maison is committed to fostering a nurturing environment where career development and personal growth are paramount. Employees are welcomed into a world of luxury and heritage, where they are encouraged to contribute to the legacy of excellence that Van Cleef & Arpels is celebrated for globally.

1. Support the implementation of the client service strategy across the region, ensuring alignment with global policies and maintaining high service standards.
2. Act as the primary liaison for client service operations in various markets, coordinating with Richemont Client Service platforms.
3. Assist boutiques in managing complex client service cases, including client communications, stock repairs, and service quality.
4. Monitor boutique performance through client service dashboards, KPIs, and the Client Satisfaction Barometer.
5. Oversee in-boutique client services such as jewelry cleaning, strap exchanges, and ensuring the availability of relevant tools.
6. Support projects aimed at enhancing the client experience, developing new service capabilities, and assisting in boutique workshop openings.

1. Extensive experience in client services with a focus on process improvement and client satisfaction.
2. Proactive approach to identifying opportunities for service enhancements and proposing impactful solutions.

1. Highly organized with strong collaborative skills.
2. Ability to streamline workflows while prioritizing customer needs.
3. Effective communication skills for managing client interactions and internal coordination.

Extensive experience in client services, particularly in luxury or high-end environments, with a proven track record of improving processes and client satisfaction.

Employees are immersed in a world of luxury and heritage with opportunities for career development and personal growth. Comprehensive training on the brand's history, craftsmanship, and creations is provided.

Van Cleef & Arpels offers a workplace culture steeped in luxury and heritage, where employees are encouraged to grow and contribute to the Maison's legacy of excellence. The brand values career development and provides a nurturing environment for personal and professional growth.