Van Cleef & Arpels Client Satisfaction Assistant Intern

Paris • France

Friday, March 28, 2025

Van Cleef & Arpels, a prestigious name in the luxury jewelry sector, is renowned for its exquisite craftsmanship and timeless designs. As part of the Richemont Group, the brand offers a unique blend of heritage and innovation, providing an exceptional environment for professional growth and development. The company is committed to excellence in client service and offers a dynamic workplace for those passionate about luxury and creativity.

1. Support the International Client Satisfaction team in managing client satisfaction measurement protocols.
2. Contribute to projects related to client satisfaction measurement, including monitoring evaluations via the Satisfaction Barometer across various channels such as retail, website, and customer relations center.
3. Ensure the smooth execution of the Maison's Mystery Shopping protocol.
4. Track experiences and evaluations shared on online platforms like Google, YouTube, Instagram, and TikTok.
5. Maintain operational efficiency of the Client Satisfaction Barometer and manage online review processes, acting as the primary contact for markets.
6. Conduct thorough follow-up on qualitative client feedback to identify trends, challenges, and best practices.
7. Assist in the preparation of quarterly reports and ad-hoc studies on topics such as wait times, quality of reception, and in-store treatment.
8. Perform benchmarks and research on client satisfaction or specific business-related themes.

1. Currently enrolled as a student with a strong affinity for client relations and service orientation.
2. Previous experience in retail or project management is advantageous.

1. Fluency in English and comfort in an international environment.
2. Proficiency in Microsoft Office Suite.
3. Excellent analytical skills and ability to manage priorities.
4. Strong interpersonal skills and enthusiasm for client excellence.

A first experience in a boutique setting or project management is preferred.

Currently pursuing a degree in a relevant field.

Includes training at L'École des Arts Joailliers on the history and values of the Maison.

Van Cleef & Arpels fosters a culture of passion and excellence, where creativity and innovation are encouraged. The team is dedicated to delivering unparalleled client experiences and values collaboration and professional growth.