Van Cleef & Arpels Client Relations Center Senior Ambassador

Seoul • South Korea

Friday, May 9, 2025

Van Cleef & Arpels, a prestigious member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As an employer, Van Cleef & Arpels is committed to fostering a dynamic and inclusive work environment where creativity and excellence are celebrated. The brand offers its employees the opportunity to be part of a storied legacy while contributing to the future of luxury retail.

1. Develop and implement action plans to achieve sales targets in collaboration with the CRC Team Leader.
2. Monitor and analyze performance and sales KPIs, including SLA, sales, and client satisfaction metrics.
3. Resolve escalated client issues in coordination with CRC Team Leader and Manager.
4. Lead by example in professional client interactions to drive sales and enhance customer loyalty.
5. Serve as a role model in the selling ceremony and client engagement.
6. Cultivate and maintain strong client relationships through exceptional service and personalized clienteling plans.
7. Supervise adherence to Maison Retail procedures and ensure compliance with policies and commercial rules.
8. Manage team operations, including shift planning and performance reporting.
9. Support the implementation of new strategies and act as a key user for projects such as SAP and Salesforce.
10. Coordinate omni-channel activities to ensure a seamless client journey across various platforms.
11. Act as a primary contact for boutique synergies and provide recommendations for enhancing client experiences.
12. Manage and develop the sales team, setting objectives and driving engagement through coaching and feedback.
13. Conduct performance reviews and oversee individual training plans for team members.

1. Minimum of 7-10 years of experience in a high-quality customer experience environment, with at least 2 years in a supervisory role.
2. Proven ability to manage and develop a team, fostering a collaborative and high-performance environment.

1. Strong customer service skills with a commitment to excellence.
2. Excellent communication and interpersonal skills.
3. Ability to engage clients effectively through various channels.
4. Experience with Contact Centre tools such as SAP CRM and Salesforce.
5. Proficiency in English is advantageous.

A minimum of 7-10 years in a high-quality customer experience environment, including 2 years in a supervisory capacity, preferably within retail, eCommerce, or luxury retail sectors.

Van Cleef & Arpels offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious Richemont Group.

Van Cleef & Arpels prides itself on a culture of elegance, innovation, and excellence. The brand fosters an environment where creativity and collaboration are encouraged, allowing employees to contribute to the legacy of a world-renowned luxury house.