Van Cleef & Arpels Client Development Manager

New York City • USA

Tuesday, July 1, 2025

Van Cleef & Arpels, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As part of Richemont, a global leader in luxury goods, Van Cleef & Arpels offers a dynamic and enriching environment for career growth and development, emphasizing innovation and excellence.

1. Define and implement the region's annual client development action plan in alignment with the Regional AVP's vision and priorities.
2. Collaborate with Boutique Directors and Sales Managers to formulate store-level client development strategies.
3. Set annual client KPIs and devise actionable plans to achieve them.
4. Work with the Corporate CRM team to analyze the region's client database and identify growth opportunities.
5. Collaborate with the Client Insight team to generate client lists and analyze client-centric reports.
6. Recommend strategic clienteling actions based on data insights and performance trends.
7. Support the continuous training of Sales Associates to enhance client development skills.
8. Establish client objectives for different segments and monitor their progression.
9. Assist in identifying and optimizing key client moments throughout the year to enhance engagement.

1. Bachelor’s degree in a relevant field.
2. Minimum of 5 years of experience in a similar position within the luxury retail industry.

1. Deep understanding of CRM strategy.
2. Proficiency in Salesforce, Power BI, and Microsoft Office Suite.
3. Strong analytical and data interpretation skills.
4. Entrepreneurial mindset with the ability to drive initiatives independently.
5. Excellent communication and networking abilities.

A minimum of 5 years in a similar role within the luxury retail industry, with a focus on CRM strategy and client database management.

Bachelor’s degree in a relevant field.

Expected salary range of $120,000 to $125,000 per year, with eligibility for a yearly bonus.

Richemont offers a generous compensation and benefits package for eligible employees.

Van Cleef & Arpels fosters a culture of innovation and excellence, deeply rooted in its rich heritage and commitment to craftsmanship. The Maison values employee development and offers comprehensive training programs to immerse new members in its enchanting world of luxury and creativity.