Van Cleef & Arpels Client Advisor

Van Cleef & Arpels is an esteemed Parisian maison renowned for high jewellery, watchmaking and exceptional savoir‑faire. The brand operates an international network of boutiques and ateliers and is part of the Richemont group, embodying artisanal excellence, refined client service and a heritage-driven creative ethos.

1. Deliver highly personalised service to high‑net‑worth and private clients, cultivating long‑term relationships and growing a personal client book.
2. Achieve and exceed individual and boutique sales targets through expert product presentation, consultative selling and cross‑selling.
3. Manage appointments, private viewings and bespoke client experiences aligned with brand standards and confidentiality protocols.
4. Maintain up‑to‑date product knowledge of jewellery, watches and collections; communicate technical and provenance details with authority.
5. Execute boutique merchandising and presentation directives to uphold the maison's visual identity and showcase collections effectively.
6. Process sales transactions, exchanges and documentation accurately; liaise with internal teams for repairs, orders and after‑sales service.
7. Monitor stock levels, participate in stock counts and ensure secure handling and storage of high‑value merchandise.
8. Uphold compliance with operational policies, loss‑prevention procedures and luxury retail service standards at all times.

1. Proven track record of luxury retail or high‑jewellery sales; demonstrable experience with high‑value transactions preferred.
2. Exceptional interpersonal skills with tact, discretion and the ability to engage sophisticated clientele.
3. Polished personal presentation and professional demeanour consistent with a haute‑joaillerie environment.
4. Strong numeracy and administrative accuracy for handling transactions and client records.
5. Availability to work retail hours including weekends, evenings and peak holiday periods.
6. Legal right to work in the United States.

1. Clienteling and relationship development
2. Consultative selling and upselling
3. Product knowledge — fine jewellery and watches
4. Visual merchandising and presentation
5. Point‑of‑sale (POS) operation and transaction processing
6. Inventory control and secure stock handling
7. Confidential client record keeping
8. Professional verbal and written communication

Typically 1–3 years of frontline experience in luxury retail or high‑jewellery sales; demonstrated success growing and retaining a premium client base is preferred.

High school diploma or equivalent; vocational training or coursework in luxury retail, sales or gemmology is advantageous.

The maison fosters a culture of artisanal excellence, discretion and meticulous client service. Teams operate in a collaborative, exacting environment where attention to detail, continuous training and respect for heritage craftsmanship define daily work.