Van Cleef & Arpels CDP Digital Omnichannel Assistant (Intern)

Van Cleef & Arpels is an haute joaillerie maison celebrated for its artisanal savoir‑faire, poetic design language and discreet luxury. The maison operates internationally within the Richemont group and combines heritage craftsmanship with progressive retail and digital experiences.

1. Support the Digital Omnichannel Project Manager (CDP) in planning and executing cross‑channel initiatives covering e‑commerce, in‑store digital tools and CRM touchpoints.
2. Coordinate project timelines, task follow‑ups and vendor deliveries; maintain project trackers and central documentation.
3. Assist with UAT, QA checks and deployment validation for site updates, omnichannel features and digital tools.
4. Compile, analyse and visualise campaign and operational KPIs to inform stakeholders and optimise workflows.
5. Liaise with marketing, retail, IT and external agencies to ensure alignment of requirements and timing.
6. Prepare clear briefings, presentation decks and status reports for internal stakeholders and leadership.
7. Support content uploads and simple CMS operations, and help troubleshoot front‑line issues with boutique teams.
8. Contribute to ad hoc market and competitor research to support omnichannel roadmaps and local activations.

1. Currently enrolled in a Bachelor's or Master's programme in Digital Marketing, E‑commerce, Business, Communications or a related field.
2. Strong organisational skills with an ability to manage multiple, concurrent priorities and tight deadlines.
3. Excellent written and verbal communication; professional presentation and stakeholder management abilities.
4. Analytical mindset with attention to detail and a methodical approach to testing and reporting.
5. Proactive attitude, curiosity for luxury retail and a commitment to high standards of discretion and quality.

1. Project coordination and task‑tracking
2. Google Analytics
3. Microsoft Excel (advanced reporting) and PowerPoint
4. Content Management Systems (CMS) — basic operation and uploads
5. CRM exposure (e.g., Salesforce) and omnichannel campaign support
6. User acceptance testing (UAT) and quality assurance
7. Basic familiarity with digital ticketing/project tools (Jira/Confluence)
8. Data visualisation and KPI reporting

Internship-level role; candidates should be current students with prior internships or project work in digital, e‑commerce or omnichannel environments considered an asset (0–12 months preferred).

Enrolled in a Bachelor's or Master's degree in Digital Marketing, E‑commerce, Business, Communications or a closely related discipline.

The maison values artisanry, creativity and meticulous attention to detail, fostering a workplace where craft and modern retail practices intersect. Teams collaborate across functions and geographies to deliver highly curated client experiences, with an emphasis on discretion, refinement and professional development.