Van Cleef & Arpels Boutique Manager

Van Cleef & Arpels is an esteemed maison of high jewellery and watchmaking renowned for artisanal craftsmanship, poetic design and exceptional client service. The brand operates a global network of boutiques and is part of the Richemont luxury goods group, offering a heritage-led working environment that prioritises savoir‑faire, creativity and discreet client relationships.

1. Lead day-to-day boutique operations to uphold Van Cleef & Arpels' exacting standards of service, visual presentation and client experience.
2. Manage, coach and develop a high-performing sales team; recruit, set objectives, conduct performance reviews and deliver continuous training in clienteling and product knowledge.
3. Drive boutique sales and profitability by setting targets, monitoring KPIs, optimising assortment and implementing local commercial initiatives.
4. Build and maintain long-term relationships with VIP and prospective clients through proactive clienteling, private appointments and bespoke service.
5. Oversee inventory management, stock reconciliation, loss prevention and timely reporting to regional management.
6. Execute merchandising and window presentation in accordance with global brand guidelines and seasonal directives.
7. Plan and host in‑store events and trunk shows to elevate brand presence and generate high-value sales opportunities.
8. Ensure full compliance with store policies, legal requirements and Richemont procedures (cash handling, data protection, luxury goods regulation).

1. Minimum 3–5 years of progressive experience in luxury retail, with at least 2 years in a managerial role; experience in high jewellery or watches strongly preferred.
2. Proven track record of achieving sales targets, managing P&L responsibility and delivering measurable KPI improvement.
3. Exemplary clienteling skills and demonstrated experience managing relationships with high‑net‑worth clients.
4. Strong leadership and people development capabilities, with experience recruiting and training boutique teams.
5. Fluent German and professional working ability in English; additional languages an advantage.
6. High level of commercial acumen, numerical literacy and proficiency in boutique operations (stock control, visual merchandising, reporting).
7. Availability to work retail hours including weekends, evenings and occasional travel for regional meetings or events.

1. Clienteling
2. Visual merchandising
3. Sales leadership
4. Inventory and stock management
5. P&L and KPI management
6. Event planning and VIP hospitality
7. Team coaching and talent development

Demonstrated luxury retail experience of 3–5 years, including a minimum of 2 years in boutique or store management — preferably within high jewellery, watches or premium accessories; proven history of managing teams and exceeding sales objectives.

Secondary education required; Bachelor's degree in Business, Hospitality, Luxury Management or related field preferred.

The maison cultivates an atelier-like culture that balances traditional craftsmanship with contemporary retail excellence. Employees are expected to deliver discreet, highly personalised service, work collaboratively across regional teams and represent the brand’s heritage and refinement in every client interaction.