Van Cleef & Arpels Boutique Administrator

Van Cleef & Arpels is a Parisian maison of high jewellery and watches renowned for artisanal craftsmanship, poetic design and exceptional client service. The maison operates a global network of boutiques and retail teams and is part of the Richemont group, offering employees a heritage-driven luxury environment with a focus on creativity, savoir‑faire and discreet client relations.

1. Provide day-to-day administrative and operational support to the New York boutique, including correspondence, filing and documentation management.
2. Oversee inventory control and stock reconciliation, coordinate cyclical audits and liaise with logistics for deliveries and returns.
3. Prepare and process vendor invoices, purchase orders and expense reports; reconcile petty cash and daily cash reports with accuracy and confidentiality.
4. Maintain and update client files and CRM records; support clienteling activities and coordinate VIP appointment scheduling with sales staff.
5. Coordinate scheduling, onboarding paperwork and administrative HR tasks with regional HR and store leadership.
6. Produce regular operational and financial reports for the boutique manager and regional office; escalate discrepancies and propose corrective actions.
7. Act as primary local liaison with corporate teams (finance, HR, visual merchandising, security) to ensure boutique compliance with company policies and standards.
8. Support visual merchandising and event logistics as required, including preparation for trunk shows and private client viewings.

1. Proven discretion and ability to handle confidential information related to high-value clients and transactions.
2. Excellent organizational skills with meticulous attention to detail and strong numerical accuracy.
3. Professional verbal and written communication skills; ability to interact with a diverse, high-net-worth clientele.
4. Demonstrated competence with Microsoft Office (Excel, Outlook) and comfort using CRM and POS systems.
5. Strong problem-solving skills and the capacity to prioritise competing demands in a fast-paced luxury retail environment.

1. Clienteling and VIP client management
2. Inventory control and stock reconciliation
3. Point-of-sale (POS) systems
4. CRM systems
5. Microsoft Excel
6. Financial reconciliation and basic accounting procedures
7. Calendar and appointment management
8. Vendor invoicing and purchase order processing

Ideally 3+ years of administrative or operations experience within luxury retail, hospitality, or a client-facing environment; prior exposure to high-value merchandise and boutique workflows is highly desirable.

High school diploma required; associate degree or bachelor’s degree in business administration, hospitality, or a related field preferred, or equivalent professional experience.

The workplace culture emphasises craftsmanship, discretion and elevated client service consistent with Van Cleef & Arpels’ heritage. Teams operate in a collegial, detail‑oriented environment where refinement, respect for artisanship and a boutique‑level approach to client relations are central.