Van Cleef & Arpels Assistant Boutique Manager

Van Cleef & Arpels is an eminent French haute‑joaillerie and watchmaking maison celebrated for craftsmanship, poetic design and discrete luxury. As part of the Richemont portfolio, the brand operates an international network of boutiques where impeccable client service, artisanal savoir‑faire and exacting brand standards define the retail experience.

1. Support the Boutique Manager in day‑to‑day boutique operations, ensuring adherence to Van Cleef & Arpels service and merchandising standards.
2. Drive sales performance and contribute to achievement of boutique KPIs through proactive clienteling, VIP relationship management and event support.
3. Coach, schedule and develop boutique staff; lead by example in delivering personalised, high‑touch client service and product knowledge.
4. Oversee stock control, inventory accuracy, receiving and merchandising processes while ensuring loss‑prevention protocols are strictly applied.
5. Coordinate visual merchandising and boutique presentation to reflect seasonal concepts, product launches and brand campaigns.
6. Manage administrative tasks including sales reporting, appointment coordination, after‑sales follow up and compliance with internal procedures.

1. Proven supervisory experience in luxury retail or high‑jewellery boutiques; demonstrated ability to lead a small sales team.
2. Strong commercial acumen with a track record of meeting or exceeding sales targets and KPIs in a premium retail environment.
3. Excellent clienteling and relationship‑management skills, with experience handling VIP clientele and private appointments.
4. Fluent Japanese; business‑level English and a second language an advantage (inferred as typical for an international maison).
5. Professional demeanour, impeccable presentation and deep appreciation for craftsmanship and luxury service standards.

1. Clienteling
2. Visual merchandising
3. Inventory control
4. Sales forecasting and KPI management
5. Team coaching and staff scheduling
6. Cash handling and POS procedures
7. Event coordination
8. Loss prevention and compliance

Typically 3+ years in luxury retail, including at least 1–2 years in a supervisory or assistant manager role within jewellery, watches or high‑end fashion boutiques.

Secondary education required; bachelor's degree in business, hospitality, retail management or related field preferred.

The workplace emphasises craftsmanship, refinement and a client‑centric approach typical of haute‑joaillerie maisons. Teams are trained to uphold exacting aesthetic and service standards while collaborating within a global network that values heritage, creativity and professional development.