Van Cleef & Arpels Assistant Boutique Manager

Van Cleef & Arpels is an esteemed maison of haute joaillerie known for artisanal craftsmanship, poetic design and an acutely refined client experience. As part of the Richemont group, the brand operates a selective network of boutiques worldwide and prioritizes excellence in product savoir‑faire, service and heritage-driven creativity.

1. Support the Boutique Manager in daily operations, ensuring the boutique consistently meets sales and service targets.
2. Lead and coach boutique staff to deliver elevated, personalised client experiences and to uphold Van Cleef & Arpels service standards.
3. Develop and maintain client relationships through proactive clienteling, appointment management and follow-up.
4. Oversee visual merchandising and boutique presentation to ensure merchandise is displayed according to brand directives.
5. Manage inventory control, stock replenishment and loss‑prevention procedures in coordination with central teams.
6. Prepare and analyse sales and KPI reports; implement corrective actions to optimise performance.
7. Coordinate in‑store events, VIP visits and special client services in collaboration with marketing and CRM teams.
8. Ensure compliance with corporate policies, local regulations and boutique operational procedures, including cash handling and security.

1. Proven experience in luxury retail with a demonstrable record of achieving sales targets.
2. Previous supervisory or assistant management experience within a high‑end boutique environment.
3. Excellent interpersonal skills with a strong client‑centric orientation and discretion dealing with high‑net‑worth clientele.
4. Operational competency in inventory management, visual merchandising standards and basic financial reporting.
5. Flexibility to work retail hours including weekends and public holidays; strong organisational skills and attention to detail.

1. Clienteling
2. Team leadership
3. Visual merchandising
4. Inventory control
5. Sales reporting and KPI analysis
6. Microsoft Excel
7. Point of Sale (POS) systems
8. Event coordination

Typically 3–5 years in luxury retail, including at least one year in a supervisory or assistant management role within a premium jewellery or fashion boutique.

Secondary education required; tertiary qualification in retail management, hospitality, business or a related discipline preferred.

The maison fosters a culture of craftsmanship, discretion and impeccable client service, with strong emphasis on mentorship within boutique teams. Employees operate in an environment that values heritage, aesthetic excellence and collaborative attention to detail.