Vacheron Constantin Client Advisor

Vacheron Constantin, a prestigious maison founded in 1755, is renowned for its unwavering pursuit of excellence in haute horlogerie. As part of the Richemont Group, the brand offers a dynamic environment where skilled and ambitious individuals collaborate to create the pinnacle of luxury watchmaking.

1. Provide exceptional and memorable boutique experiences through warm and courteous service.
2. Utilize storytelling to convey the history and values of the maison, enhancing customer engagement.
3. Collaborate with boutique management and sales teams for strategic client follow-up.
4. Accurately input and update client information using CRM tools to ensure continuous follow-up.
5. Master sales ceremony elements to consistently achieve and exceed sales targets.
6. Understand customer needs deeply to build trust through appropriate proposals.
7. Engage in after-sales activities to enhance repeat customer rates.
8. Embody and share the maison's world, craftsmanship, and values with clients and team members.
9. Leverage product knowledge to communicate the allure of materials, construction, and design.
10. Stay informed on industry news and competitor trends to maintain cutting-edge service.
11. Adhere to group, maison, and boutique operational and security policies.
12. Support daily operations, including opening and closing tasks and maintenance reporting.
13. Manage product displays and back stock, including inventory and pricing projects.

1. Experience in luxury or premium customer service (sales, fashion, hospitality, etc.).
2. Strong empathy and excellent communication skills with clients.
3. Ability to value teamwork and prioritize collaboration.
4. Knowledge and experience with retail tools such as CRM and POS systems preferred.
5. Native-level Japanese and business-level English proficiency (additional languages welcomed).

1. Exceptional customer service
2. Effective communication
3. Team collaboration
4. Retail tool proficiency
5. Multilingual capabilities

Prior experience in luxury or premium customer service sectors such as sales, fashion, or hospitality is required.

Vacheron Constantin offers a journey rather than just a career, providing opportunities to expand one's potential and engage with global expertise. As part of the Richemont Group, comprehensive support for personal growth is available.

Vacheron Constantin fosters a culture of excellence, creativity, and collaboration, where individuals are encouraged to explore their potential within a historic and ambitious maison. The brand is committed to providing a supportive environment that nurtures professional development and global insights.