Tiffany & Co. Team Manager

Montreal • Canada

Tuesday, January 7, 2025

Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As part of the LVMH conglomerate, Tiffany & Co. benefits from the innovation and prestige associated with one of the world's leading luxury goods companies, offering employees a unique opportunity to contribute to a storied brand while enjoying the resources and support of a global powerhouse.

1. Coach, guide, and support sales and operations teams to achieve commercial and profitability targets.
2. Lead the team to deliver exceptional client experiences, embodying LVMH values.
3. Deepen client relationships to meet or exceed sales and product category targets.
4. Motivate the team to consistently achieve store commercial targets.
5. Drive client development activities to cultivate new and existing clients.
6. Provide management presence on the sales floor, ensuring Tiffany client experience expectations are met.
7. Optimize hospitality and store amenities to create unique experiences.
8. Attract, hire, and retain top talent to foster a high-performance climate.
9. Continuously train and provide feedback to improve team engagement and performance.
10. Ensure exceptional operational support to drive sales and service.
11. Manage efficient back-of-house operations, ensuring compliance with internal control procedures.

1. Fluently bilingual in French and English
2. Minimum of 3 years of retail or luxury retail store management experience
3. Proven track record in sales generation and achieving commercial results
4. Flexibility to work non-traditional hours
5. Proven ability to develop new opportunities and maintain client relationships
6. Proficiency with Microsoft Office Suite and client tracking systems
7. Authorization to work in Canada

1. Leadership and team management
2. Client relationship management
3. Sales and target achievement
4. Operational efficiency
5. Bilingual communication

Minimum of 5 years in retail or luxury retail store management or relevant customer-related experience such as hospitality.

A college/university degree is desired.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious global luxury brand.

Tiffany & Co. fosters a culture of excellence, creativity, and innovation, where employees are encouraged to embody the brand's values and contribute to its legacy. The workplace environment is inclusive and dynamic, promoting diversity and entrepreneurial spirit.