Tiffany & Co.

Team Manager

Tiffany & Co. is a renowned luxury jewelry and specialty retailer known for its exquisite designs and exceptional craftsmanship. With a commitment to providing unparalleled customer experiences, Tiffany & Co. operates globally, offering a wide range of luxury products and services.

1. Coach, guide, and support the sales and operations of a Tiffany store to meet or exceed commercial and profitability targets.
2. Build a climate of service excellence and lead the team to deliver extraordinary client experiences.
3. Deepen client relationships to achieve or exceed sales targets and KPIs.
4. Manage and motivate the team to consistently achieve store commercial targets.
5. Drive client development activities to cultivate new and existing clients.
6. Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
7. Provide management presence on the sales floor, ensuring Tiffany client experience expectations are met.
8. Attract, hire, and retain top talent to cultivate a high-performance climate.
9. Continuously train, coach, and provide feedback to improve team engagement and performance.
10. Ensure exceptional operational support to drive sales and service.
11. Manage efficient back-of-house operations and ensure compliance with operational procedures.

1. Fluently bilingual in French and English
2. Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience
3. Proven track record in sales generation and managing commercial results
4. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
5. Proven ability to develop new opportunities and maintain client relationships
6. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS system
7. Authorization to work in the country where the position is based

1. Leadership
2. Client relationship management
3. Sales and target achievement
4. Operational excellence
5. Team development and coaching
6. Bilingual communication

Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.

A college/university degree is desired.

Located in Montreal, Tiffany & Co. fosters a dynamic and inclusive environment that values creativity, innovation, and excellence. The company encourages an entrepreneurial spirit and prioritizes diversity and inclusion.