Tiffany & Co. Team Manager

Monterrey • Mexico

Thursday, February 5, 2026

Tiffany & Co., a renowned name in the luxury jewelry industry, is part of the prestigious LVMH Group, a global leader in luxury goods. Known for its timeless elegance and exquisite craftsmanship, Tiffany & Co. offers a dynamic and inspiring work environment where employees are encouraged to excel and innovate.

1. Lead and support sales, operations, and security team members to achieve and exceed business objectives.
2. Supervise the store in the absence of the Director, ensuring seamless operations.
3. Cultivate and deepen customer relationships to meet or surpass sales goals and key performance indicators.
4. Motivate and manage the team to consistently achieve store business objectives.
5. Drive client development activities to foster new and existing customer relationships.
6. Ensure exceptional customer service and elevate the Tiffany Experience Index (TEI).
7. Provide management presence on the sales floor, coaching the team to meet Tiffany's customer experience expectations.
8. Optimize store hospitality and amenities to create unique experiences.
9. Recruit, hire, and retain top talent to maintain a high-performance climate.
10. Train and provide continuous qualitative feedback to enhance team engagement and performance.
11. Promote diversity and inclusive environments, fostering growth and entrepreneurial spirit.
12. Ensure operational excellence and challenge standards for continuous improvement.
13. Manage back-of-house areas efficiently, ensuring consistency with established operational procedures.

1. Minimum of 3 years of experience in luxury retail management or relevant client-related experience.
2. Strong sales generation experience and management of commercial results.
3. Proven ability to develop new opportunities and maintain client relationships.
4. Advanced proficiency in Microsoft Office and POS systems.
5. Flexibility to perform various roles as needed by the business.
6. Advanced English proficiency.

1. Leadership and team management
2. Client relationship development
3. Sales and performance management
4. Operational efficiency
5. Customer service excellence
6. Talent acquisition and development

A minimum of 3 years in luxury retail management or a related client-focused role is required.

University degree preferred; degree in Gemology is a plus.

Competitive benefits package including opportunities for professional growth and development within a leading luxury brand.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity, where employees are empowered to contribute to the brand's legacy of luxury and craftsmanship. The work environment is dynamic and collaborative, encouraging personal and professional growth.