Tiffany & Co. Team Manager

Mexico City • Mexico

Thursday, May 8, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the LVMH group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and iconic designs, Tiffany & Co. offers an unparalleled working environment that fosters creativity and excellence. As an employer, the brand is committed to nurturing talent and providing opportunities for professional growth within the prestigious LVMH family.

1. Lead and develop sales, operations, and security teams to achieve commercial targets and enhance the Tiffany store experience.
2. Manage store operations in the absence of the Director, ensuring seamless service and operational efficiency.
3. Cultivate client relationships to exceed commercial targets and key performance indicators.
4. Drive client development activities to expand the client base and strengthen existing relationships.
5. Deliver exceptional client service, embodying the Tiffany Touch at every interaction.
6. Provide management presence on the sales floor to coach team members and uphold Tiffany's client experience standards.
7. Attract, hire, and retain top talent, fostering a high-performance and inclusive environment.
8. Implement training and development programs to enhance team performance and engagement.
9. Ensure operational excellence by managing back-of-house operations and maintaining compliance with internal procedures.

1. Minimum of 3 years of experience in retail or luxury retail store management or relevant customer-related experience.
2. Proven track record in sales generation and achieving commercial results.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Proficiency in Microsoft Office Suite and client tracking systems.
5. Authorization to work in the country where the position is based.

1. Strong leadership and team management capabilities.
2. Excellent client relationship management skills.
3. Ability to drive sales and achieve targets.
4. Proficiency in operational procedures and compliance.
5. Strong communication and interpersonal skills.

Minimum 5 years of relevant experience in retail or luxury retail management.

A college/university degree is desired. A graduate gemologist degree or previous coursework from the Gemological Institute of America (GIA) is preferred.

Employees at Tiffany & Co. enjoy a comprehensive benefits package, including health and wellness programs, professional development opportunities, and access to exclusive employee discounts.

Tiffany & Co. prides itself on a culture of excellence, creativity, and inclusivity. The brand fosters an environment where employees are encouraged to innovate and excel, supported by a commitment to diversity and professional growth. As part of the LVMH group, Tiffany & Co. offers a dynamic workplace that values collaboration and the pursuit of excellence.