Tiffany & Co. Team Manager

Mexico City • Mexico

Friday, January 24, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and unparalleled craftsmanship. As part of the esteemed LVMH group, Tiffany & Co. offers a dynamic and inspiring work environment that fosters creativity and excellence. The brand is committed to nurturing talent and providing opportunities for growth within the expansive network of LVMH's prestigious maisons.

1. Lead and develop the sales, operations, and security teams to achieve commercial targets and enhance the Tiffany store experience.
2. Oversee store operations in the absence of the Director, ensuring seamless management and client satisfaction.
3. Cultivate client relationships to exceed commercial and product category targets.
4. Drive client development activities to attract and retain new and existing clients.
5. Model and coach team members to elevate the Tiffany Experience Index (TEI) and ensure exceptional client service.
6. Optimize store amenities to create unique and memorable client experiences.
7. Attract, hire, and retain top talent, fostering a high-performance and inclusive environment.
8. Provide continuous training and feedback to enhance team engagement and performance.
9. Champion operational efficiency and compliance with internal control procedures.

1. Minimum of 3 years in retail or luxury retail store management or relevant customer-related experience.
2. Proven track record in sales generation and achieving commercial results.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Proficiency in Microsoft Office Suite and client tracking systems.
5. Authorization to work in the country where the position is based.

1. Leadership and team management
2. Client relationship building
3. Sales and performance management
4. Operational efficiency
5. Training and development

A minimum of 5 years of relevant experience in retail or luxury retail management, with a focus on sales and client relations.

A college or university degree is preferred. A graduate gemologist degree or previous coursework from the Gemological Institute of America (GIA) is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. prides itself on a culture of excellence, innovation, and inclusivity. The brand encourages an entrepreneurial spirit and values diversity, fostering an environment where creativity and collaboration thrive. Employees are empowered to contribute to the brand's legacy of luxury and craftsmanship.