Tiffany & Co. Team Manager

Manchester • UK

Thursday, April 24, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and commitment to excellence. As part of the LVMH Group, Tiffany & Co. benefits from the vast resources and prestige of one of the world's leading luxury goods conglomerates. The brand is celebrated for its innovative spirit and dedication to crafting exquisite pieces that inspire love and joy.

1. Drive team accountability in delivering exceptional service and achieving store KPIs, including sales and client experience.
2. Demonstrate an entrepreneurial mindset with a strategic vision encompassing sales, client relations, and team development.
3. Lead by example, actively coaching the team on the sales floor to support professional growth.
4. Possess a deep understanding of the market and competitors, cultivating a strong network to enhance client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, emphasizing the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, conveying Tiffany’s legacy of craftsmanship and integrity.
8. Ensure Client Advisors develop and assess client development strategies.
9. Motivate and guide the team to exceed goals and strategically assume new challenges.
10. Collaborate with headquarters on testing and deploying new tools and systems.

1. Experience in retail or luxury retail, or relevant client-related experience such as hospitality.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced in deploying sales strategies and clienteling initiatives.
4. Authorization to work in the United Kingdom.

1. Strong interpersonal and communication skills.
2. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Minimum of 3 years in a retail or luxury retail environment, or relevant client-related experience.

A college/university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Comprehensive benefits package including opportunities for professional development within a prestigious luxury brand.

Tiffany & Co. fosters a culture of joy, collaboration, and excellence, encouraging employees to embody the brand's values and contribute to its legacy. The workplace is inclusive, supportive, and driven by a shared commitment to innovation and client satisfaction.