Tiffany & Co. Team Manager

Tiffany & Co., a distinguished name in luxury jewelry, operates under the esteemed LVMH conglomerate. Known for its exceptional craftsmanship and iconic designs since 1837, Tiffany & Co. continues to inspire and celebrate the facets of love through its exquisite pieces. As an employer, Tiffany & Co. fosters an environment of creativity and innovation, encouraging employees to honor the brand's legacy while contributing to its future growth.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client relations, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening/closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower team to reach their potential, exercise resilience, and celebrate innovation.
10. Propose solutions to Store Leadership when facing challenges or opportunities, support team adoption of new tools, systems, and ways of working.

1. Minimum of 3 years of sales management experience in an omnichannel luxury environment.
2. Proven track record in achieving commercial results.
3. Leadership and interpersonal skills with demonstrated capability in recruitment, development, and retention of talents.
4. Passion for luxury retail environments; jewelry/watch expertise is a plus.
5. Organized and efficient, with experience in driving change (tools, KPIs, etc.).
6. Ability to cultivate connections and expand client base.
7. Proven ability to facilitate seamless collaboration between client-facing and operational teams.
8. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

1. Entrepreneurial mindset
2. Strategic vision
3. Leadership
4. Client development
5. Market understanding
6. Storytelling
7. Professionalism
8. Agility
9. Collaboration
10. Problem-solving

Minimum of 3 years of sales management experience in an omnichannel luxury environment with a proven track record in achieving commercial results.

Preferred: A college/university degree

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Employees also receive competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

Tiffany & Co. is committed to fostering a diverse, equitable, inclusive, and belonging environment. The company values creativity, perspective, and lived experience, aiming to empower individuals from all backgrounds to reach their full potential. The workplace culture is centered around joy, collaboration, and innovation, with a strong emphasis on employee well-being and development.