Tiffany & Co. Team Manager

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless craftsmanship and innovative designs. As part of the esteemed LVMH Group, Tiffany & Co. offers a dynamic and inspiring work environment where employees are encouraged to contribute to the brand's legacy of excellence and innovation.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network to enhance the client experience.
5. Support store opening/closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower team to reach their potential, exercise resilience, and celebrate innovation.
10. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Minimum of 3 years of sales management experience.
2. Proven track record in achieving commercial results in an omnichannel luxury environment.
3. Leadership and interpersonal skills with demonstrated capability in recruitment, development, and retention of talents.
4. Passion for luxury retail environments; jewelry/watch expertise is a plus.
5. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

1. Strategic vision and entrepreneurial mindset.
2. Strong leadership and coaching abilities.
3. Excellent communication and storytelling skills.
4. Ability to cultivate connections and expand client-base.
5. Proven ability to facilitate seamless collaboration between client-facing and operational teams.

Minimum of 3 years of sales management experience in an omnichannel luxury environment.

Preferred: A college/university degree

Tiffany & Co. employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and eyecare, pension plans, and paid time off are also offered.

Tiffany & Co. is committed to diversity, equity, inclusion, and belonging, fostering a culture where all employees are empowered to shine and evolve. The company values creativity, perspective, and lived experience, ensuring a supportive and inclusive workplace.