Tiffany & Co. Team Manager

London • UK

Monday, December 8, 2025

Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. Since its inception in 1837, the brand has been synonymous with innovation and excellence, continually inspiring its clientele to celebrate love and joy. As an employer, Tiffany & Co. fosters a culture of creativity, diversity, and inclusion, encouraging employees to honor the brand's rich heritage while contributing to its future legacy.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship and brand commitment.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower team to reach their potential, exercise resilience, and celebrate innovation.
10. Propose solutions to Store Leadership when facing challenges or opportunities, and support team adoption of new tools and systems.

1. Experience in retail or luxury retail or relevant client-related experience, such as hospitality.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Strategic thinking and problem-solving skills.
4. Ability to inspire and motivate teams.
5. Proficiency in sales and clienteling techniques.

Minimum of 3 years in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Competitive pay, medical, dental, and eyecare, pension plans, paid time off, and other meaningful employee offerings are also provided.

Tiffany & Co. is committed to fostering an inclusive environment where diversity, equity, inclusion, and belonging are at the core of its business and culture. The company values creativity, perspective, and lived experience, empowering employees from all backgrounds to shine and evolve to new heights.