Tiffany & Co. Team Manager

Tiffany & Co., a distinguished name in luxury jewelry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Tiffany & Co. fosters a culture of creativity, diversity, and inclusion, empowering its employees to contribute to the brand's legacy of craftsmanship and luxury.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening/closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
9. Ensure Client Advisors develop a client development strategy and assess their results.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
13. Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
14. Propose solutions to Store Leadership when facing challenges or opportunities, support team adoption of new tools, systems, and ways of working.
15. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Must have authorization to work in the United Kingdom.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Strategic thinking and problem-solving skills.
4. Ability to inspire and motivate teams.
5. Proficiency in sales and clienteling strategies.
6. Adaptability and agility in a dynamic environment.

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Tiffany & Co. offers comprehensive benefits, including global benefits like adoption and surrogacy assistance, parental leave, and programs supporting mental, emotional, physical, and financial well-being. Employees also receive competitive pay, medical, dental, and eyecare, pension plans, and paid time off.

Tiffany & Co. is committed to fostering a diverse, equitable, and inclusive workplace where employees from all backgrounds can thrive. The company values creativity, perspective, and lived experience, ensuring that diversity, equity, inclusion, and belonging are integral to its culture.