Tiffany & Co. Team Manager

London • UK

Wednesday, April 23, 2025

Tiffany & Co., a distinguished member of the LVMH group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewellery sector. With a legacy dating back to 1837, Tiffany & Co. continues to inspire and captivate clients worldwide, fostering a culture of innovation and excellence.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales and client experience.
2. Demonstrate an entrepreneurial mindset and strategic vision encompassing sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network to enhance the client experience.
5. Support store opening/closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, conveying Tiffany’s legacy of craftsmanship and integrity.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower team to reach their potential, exercise resilience, and celebrate innovation.
10. Propose solutions to Store Leadership when facing challenges, support team adoption of new tools and systems.

1. Experience in retail or luxury retail or relevant client-related experience.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Leadership and team management
2. Strategic vision and entrepreneurial mindset
3. Client relationship management
4. Sales strategy deployment
5. Market analysis and networking
6. Brand storytelling
7. Problem-solving and adaptability
8. Proficiency in POS and client tracking systems

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience such as hospitality.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of joy, collaboration, and innovation, where employees are encouraged to dream and celebrate achievements. The company values inclusivity and believes that people make the difference, creating an environment where talents can thrive and contribute to a legacy of excellence.