Tiffany & Co. Team Manager

London • UK

Tuesday, January 28, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Tiffany & Co. offers a dynamic and inspiring work environment where employees are encouraged to innovate and excel. The brand is committed to fostering a culture of creativity and excellence, making it an ideal place for those passionate about luxury and high-quality service.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding and insights on competitors' practices, cultivating a strong network in respective communities to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
9. Ensure Client Advisors develop a client development strategy and assess their results.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower the team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
13. Motivate and guide the team to exceed goals and strategically assume new, challenging assignments.
14. Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems, and ways of working.
15. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Experience in retail or luxury retail or relevant client-related experience such as hospitality.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Entrepreneurial mindset
2. Strategic vision
3. Leadership and coaching
4. Market understanding
5. Networking
6. Storytelling
7. Active listening
8. Professionalism
9. Agility
10. Problem-solving
11. Collaboration

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.

Tiffany & Co. fosters a culture of joy and excellence, where employees are encouraged to dream and innovate. The brand values inclusivity and collaboration, creating an environment where every team member can thrive and contribute to the legacy of Tiffany & Co.