Tiffany & Co. Team Manager

London UK

Tuesday, January 28, 2025

Tiffany & Co., a storied name in luxury, is renowned for its exquisite craftsmanship and timeless elegance. As part of the prestigious LVMH group, Tiffany & Co. offers a unique opportunity to be part of a legacy that has been synonymous with sophistication and innovation since 1837. The brand is committed to fostering an environment where creativity and excellence thrive, providing employees with the chance to contribute to its enduring heritage while shaping the future of luxury retail.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales and client experience.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding and insights on competitors' practices, cultivating a strong network to enhance the client experience.
5. Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship and integrity.
8. Ensure Client Advisors develop a client development strategy and assess their results.
9. Empower the team to reach their potential, exercise resilience, and celebrate innovation.
10. Motivate and guide the team to exceed goals and strategically assume new, challenging assignments.

1. Experience in retail or luxury retail or relevant client-related experience such as hospitality.
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Strategic thinking and problem-solving.
4. Market analysis and competitive insight.
5. Client relationship management.

Minimum of 3 years in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is advantageous.

Competitive benefits package including opportunities for professional development and career advancement within the LVMH group.

Tiffany & Co. embodies a culture of joy, creativity, and excellence. The brand fosters an inclusive environment where employees are encouraged to innovate and collaborate, celebrating the unique contributions of each team member. The workplace is dynamic and supportive, with a shared commitment to upholding the brand's legacy of luxury and craftsmanship.