Tiffany & Co. Store Manager

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH conglomerate, renowned for its excellence in craftsmanship and commitment to innovation. As an employer, Tiffany & Co. offers a dynamic environment where creativity and leadership are highly valued, fostering a culture of excellence and continuous growth.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Ensure compliance with Tiffany & LVMH procedures and facilitate seamless collaboration between client-facing and operational teams.
6. Create an inclusive and supportive team environment, centered on the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
9. Collaborate with headquarters and regional teams to share feedback about store needs.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower the team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of joy.
13. Motivate and guide the team to exceed goals and strategically assume new, challenging assignments.
14. Drive team adoption of new tools, systems, and ways of working.

1. Minimum of 7-10 years of sales management experience.
2. Proven track record in achieving commercial results in an omnichannel luxury environment.
3. Inspiring and trusted leader with demonstrated capability in recruitment, development, and retention of talents for both client-facing and operational teams.
4. Passion for luxury retail environments; jewelry/watch expertise is a plus.
5. Established high-end network; ability to cultivate connections and expand client base.
6. Organized and efficient, with a track record in retail operational excellence and related digital tools and KPIs.
7. Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability.
8. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

1. Leadership and interpersonal skills
2. Strategic vision and entrepreneurial mindset
3. Strong market understanding
4. Clienteling expertise
5. Operational excellence
6. Agility and adaptability
7. Professionalism
8. Storytelling and brand communication

Candidates must possess a minimum of 7-10 years of sales management experience within an omnichannel luxury environment, demonstrating a proven track record in achieving commercial results.

Preferred: A college/university degree

Tiffany & Co. provides a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Tiffany & Co. fosters an inclusive and supportive workplace culture, emphasizing the importance of creativity, leadership, and personal growth. The company values diversity and encourages a collaborative environment where employees can thrive and contribute to the brand's legacy of excellence.